Refund Policy

This Refund Policy applies to all returns and refunds for orders placed through touchlandshop.com (Touchland Scented Hand & Body Mists | Contemporary Essentials Shop). We are committed to providing fair, transparent, and efficient refund services to ensure a worry-free shopping experience for every customer purchasing our hand mists, body & hair fragrances, and other curated essentials.

1. Refund Eligibility

To qualify for a refund, the following conditions must be fully met—considering the liquid, spray-type nature of our products and the need to preserve scent integrity:
  • The refund request is initiated within 60 days from the date of delivery;
  • The returned product is unused, unopened, and remains in its original condition, including intact packaging (sealed sleeves, boxes), labels, and all accompanying accessories (e.g., spray nozzles, product inserts);
  • The product shows no signs of man-made damage, leakage, tampering, or scent contamination (e.g., exposure to other fragrances);
  • Customized products (if applicable) are not eligible for a refund unless they have inherent quality defects caused by production (e.g., faulty spray mechanisms, inconsistent formula, leakage from manufacturing);
  • The return is accompanied by a valid order number and proof of delivery (e.g., delivery confirmation email or receipt).

2. Refund Application Process

Follow these steps to initiate a return and refund:
  1. Submit a Request: Contact our customer service team via email at wholesale@touchlandshop.com. Please include your order number, product name (including scent), detailed reason for the refund, and clear photos/videos of the product and packaging (especially if claiming quality defects like leakage, broken nozzles, or unusual scent).
  2. Review & Approval: Our team will review your request and supporting materials within 24-48 business hours. If approved, you will receive a formal approval email containing the designated return address, packaging guidelines (to prevent leakage during transit), and a return reference number (to be marked on the package).
  3. Ship the Product Back: Pack the product securely according to the guidelines—use leak-proof wrapping and shock-absorbent padding to protect the bottle and prevent formula spillage. Ship it to the provided return address, attach the return reference number, and keep the shipping receipt and tracking number for future inquiry.
  4. Inspection & Verification: Upon receiving the returned package, our quality inspection team will check the product’s condition, packaging, and compliance with eligibility criteria within 3-5 business days. We will notify you via email if the product fails inspection (e.g., signs of use, leakage, or tampered packaging) and explain the specific reasons.
  5. Initiate Refund: If the product passes inspection, we will immediately initiate the refund process and send you a refund confirmation email.

3. Refund Processing Details

3.1 Processing Time

After the returned product is verified as eligible, the refund will be processed within 5-10 business days. The actual time it takes for the refund to reflect in your account depends on your payment method and the processing cycle of your bank or payment provider (typically 1-7 additional business days).

3.2 Refund Method & Currency

  • Refunds will be issued in USD (consistent with the order settlement currency) and credited back to the original payment method used for the order. We do not support refunds to third-party accounts or alternative payment methods.
  • If you used a combination of payment methods (e.g., coupon + credit card), the refund will be allocated proportionally to the original methods.

3.3 Return Shipping Cost

The responsibility for return shipping costs is determined by the reason for the return:
  • Our Responsibility: If the return is due to product quality defects (e.g., leakage, faulty spray nozzle, inconsistent scent, or shipping damage) or an error on our part (e.g., wrong product, incorrect scent, or damaged packaging upon delivery), we will reimburse the return shipping cost. Please provide the shipping receipt (with clear cost details) for reimbursement after the product passes inspection.
  • Customer Responsibility: If the return is due to personal reasons (e.g., change of mind, dislike of the scent, or incorrect product selection), the return shipping cost will be borne by you. We do not cover shipping costs for such returns.

4. Refund Exceptions

The following scenarios are not eligible for a refund, and we reserve the right to refuse return requests or return the product to you at your expense:
  • Products returned after the 60-day refund period;
  • Products that are used, opened, leaked, stained, or have missing original packaging/tags/accessories;
  • Products damaged due to improper use, storage, or inadequate packaging during return shipping (e.g., broken nozzles, spilled formula);
  • Products with scent contamination caused by exposure to other fragrances or chemicals;
  • Customized products without proven production defects;
  • Products that are not purchased through our website (touchlandshop.com);
  • Returned products that do not match the original order information (e.g., wrong product, counterfeit items).

5. Special Provisions for Quality Issues

All our hand mists and body & hair fragrances undergo strict quality inspections before shipment, focusing on formula consistency, spray functionality, leak-proof packaging, and scent integrity. If you receive a product with obvious quality defects or shipping damage (e.g., leakage, broken spray nozzle, unusual scent, or damaged packaging), please contact us within 7 days of delivery (instead of the 60-day period) with photos/videos of the defect and packaging. After verification, we offer two solutions:
  • Free Replacement: We will send you a new product of the same style, scent, and quantity for free, and bear all shipping and return costs (if the defective product needs to be returned).
  • Full Refund: We will initiate a full refund immediately, and you may keep the defective product (in some cases, we may request return for quality improvement, with return shipping covered by us).

6. Contact Us

For any questions, concerns, or disputes related to refunds, please contact our customer service team via:
  • Email: wholesale@touchlandshop.com
We will respond to your inquiry within 24-48 business hours and work with you to resolve the issue promptly.