Shipping Policy

1. Core Shipping Benefit: Free Shipping on All Orders

2. Order Processing Time

• Regular Processing: Orders are verified, packed, and prepared for shipment within 1-3 business days. We do not process orders on weekends or public holidays—any orders placed during these periods will be handled on the next business day.
• Order Verification: If there is an issue with your order information (e.g., unclear shipping address, inconsistent contact details) or unexpected stock fluctuations (for popular scents), our customer service team will contact you via email (wholesale@touchlandshop.com) within 1-2 business days to confirm details before processing.
• Leak-Proof Packaging: All hand mists and fragrances are packed with sealed plastic sleeves, shock-absorbent padding, and sturdy cardboard boxes. This specialized packaging prevents leakage during transit and ensures the vibrant scents and quick-absorbing formulas remain intact upon delivery.

3. Estimated Delivery Time

• Destination Location: Remote areas (e.g., rural regions or areas with limited logistics coverage) may require an additional 1-2 days for delivery.
• Logistics Peak Periods: Delivery may be delayed during holidays, shopping festivals (e.g., Black Friday, Christmas), or local transportation disruptions.
• Customs Clearance: For international shipments, customs clearance procedures may extend delivery time—specific timelines depend on local customs policies and processing efficiency.

4. Shipping Notification & Tracking

• Shipping Confirmation: When your order is dispatched, we will send a shipping confirmation email to your registered email address. This email includes your order number, a unique logistics tracking number, and a direct link to the tracking platform.
• Real-Time Tracking: Use the tracking number to check the latest shipping status (e.g., order dispatched, in transit, out for delivery, delivered) on the tracking platform at any time. This lets you stay updated on when you can enjoy your new Touchland scents.
• Delivery Reminder: Most logistics providers will send a delivery reminder via SMS or email before arriving at your address (depending on the provider’s service scope), ensuring you don’t miss the delivery of your order.

5. Special Shipping Notes

• Split Shipments: If your order contains multiple items (e.g., a hand mist + a body fragrance + a hair mist), they may be shipped in separate packages. This ensures each liquid product receives adequate leak-proof packaging and avoids potential scent mixing. Each package will have its own tracking number, and you will receive a separate shipping confirmation email for each.
• Address Changes: We cannot modify the shipping address once your order has entered the packing stage. Please carefully check and confirm your shipping address before placing your order to avoid delivery failures or misdeliveries.
• Undeliverable Orders: If delivery fails due to reasons such as incorrect address, recipient unavailability, or refusal to accept, the logistics provider will attempt delivery 2-3 times (depending on local regulations). If delivery still fails, the package will be returned to us. After receiving the returned package, we will contact you via email to confirm whether to reship (you will need to bear the reshipping cost) or issue a full refund.
• Damaged in Transit: If your order arrives with transit damage (e.g., leaking bottle, broken spray nozzle, damaged packaging), please contact our customer service team within 7 days of delivery with photos/videos of the item and packaging. We will arrange for a free replacement or full refund, covering all related costs.

6. Contact Us for Shipping Inquiries